Return Policy

Return Policy for Unique and Custom-Made Products

At Frankie and Daizey, we understand the importance of customer satisfaction and strive to provide a clear and fair return policy. As our products are unique and produced only once ordered, we have specific guidelines for returns and exchanges to ensure a smooth experience for our customers.

Returns and Exchanges Policy:

  • General Returns and Exchanges: We do not support returns or exchanges if  the wrong size, color are ordered. This is due to the unique and custom nature of our products.
  • Damaged Product or Manufacturing Error: In the case of a damaged product or a manufacturing error, we offer a free replacement or a refund if you contact us within 30 days of product delivery. To initiate a return or exchange for a damaged product or manufacturing error, please provide the required evidence as outlined below in email and send to
  • Required Evidence for Specific Issues:
  • Quality of the Print: A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame is required.
  • Print Placement Issue: For issues with print placement (distance from collar, off-center, etc.), a clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape is necessary.
  • Print in the Wrong Area: A clear photo of the product you received, folded in a way that clearly displays both sides is required.
  • Wrong Product: A photo of the product that was received, with the size tag clearly visible as well.
  • Product Sizing Issue: For sizing issues, a clear photo of the received product being measured according to the measurements provided in the catalog’s size chart is necessary.
  • Electronic Device Issue: A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed is required.
  • Delivery-Related Product Damage: A photo or video of the received product, where the package, the printed design, and the issue are clearly visible is necessary.
  • Reprinted Item Issue: A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible is required.

Additional Information:

  • Returned items must have tags still on and be returned in original product packaging.
  • Returned items must have no visible signs of wear or use.
  • The timeframe for initiating a return or exchange is within 30 days of product delivery.
  • Contact information for our business is available for any further questions or assistance.

We hope this policy provides clarity and reassurance for our valued customers. If you have any questions or need further assistance, please do not hesitate to reach out to us.

Thank you for choosing Frankie and Daizey

Note: This return policy is subject to change and should be reviewed periodically for any updates or modifications.